Accessibility Policy

Accessibility Policy

Rapid Mobility Limited
Website: rapidmobilityltd.com

Policy Statement

Rapid Mobility Limited is committed to ensuring that all individuals - including those with disabilities - can access our products, services, and facilities with dignity, equality, and independence.

1. Purpose
This policy outlines our commitment to accessibility across our locations, website, communications, and customer service, in accordance with the Equality Act 2010.

2. Scope
This policy applies to all Rapid Mobility Limited premises, staff, websites, and services offered both online and in-person.

3. Our commitment
We aim to provide step-free access, accessible customer toilets, and dedicated disabled parking at all locations.

Staff are trained to assist customers with mobility or communication difficulties in a respectful and supportive manner.

We offer home visits and assessments to meet individual needs where required.

Our website is designed to meet basic accessibility standards, with ongoing improvements planned.

4. Communication and formats
Information such as manuals, safety guides, and support documents can be made available in alternative formats (e.g., large print) upon request.

5. Feedback and improvements
We welcome feedback from customers on accessibility issues. If you experience difficulty accessing any of our services, please contact us at:

rapidmobility1@gmail.com
01305 759 800

We will respond within five working days and work to resolve any issues promptly.

6. Policy Review
This policy will be reviewed annually, or sooner if required by changes in legislation or business practices.

7. Website 

In keeping with our policy of customers first, and our obligations under the DDA (Disability Discrimination Act), we will ensure that our website is accessible to people who have visual, hearing, motor or cognitive impairments.

Making our website accessible is a core aim of Rapid Mobility Ltd and we will try and ensure that it is usable with a broad range of operating systems, browsers, and specialist assistive technologies.

As a standard, we employ all the following methods to ensure our site is accessible to as many people as possible:

• Our stylesheets allow for text resizing using the View – Text Size option in the browser toolbar;
• The website stylesheets can be easily switched off for high contrast viewing should the theme be difficult to read;
• We are committed to plain English in all our written content;
• Our site has been designed without the use of tables except where we need to represent normally tabulated content i.e timetables;
• The website can be navigated without the use of a mouse;
• A standard font is used for easier readability;
• We do not use all-capitals for emphasis, except for visual impact in a minority of cases;
• We use a hierarchy of heading markups i.e a H1 tag for site/page headings, a H2 for page/sub headings etc which makes it easier for screen readers to work out the structure of a page; and
• Our site can be viewed in a logical order when all styling is turned off.

Helping you make your computer easier to use

To find out more about making your computer more accessible and easy to use, have a look at AbilityNet’s website. They have a range of tips and suggestions relating to accessibility issues.

If there is an instance when our site does not meet the need of a specific disabled user group we will make changes to our current content, wherever appropriate, so that we can become more inclusive to a wider audience. Please contact us if this is the case at rapidmobility1@gmail.com