Rapid Mobility Ltd – Conditions of Hire

Please note that payment must be made in full before the first day of hire.

1. Cancellations for hire periods less than 7 days will be accepted at no charge up to 3 working days before the hire start date. Cancellations for hire periods longer than 7 days will be accepted at no charge up to 4 working days before the start date. Cancellations received after these respective days will be charged at the full hire fee including any delivery costs. 

2. The hirer is responsible for any accidental damage to the hire product/s and/or any damage caused as a result of misuse or neglect. The hirer is responsible for any loss of the hire product/s or accessories whilst in their possession. The hirer is responsible for charging power chairs and scooters. If the product and or its accessories are lost, stolen, not charged or misused whilst in the hirer’s possession they accept that they will be charged the cost of replacing the product or accessory and pay for any loss of earnings between the date of loss and the date of the replacement product being ready for use.  

3. The hirer may be charged a callout fee if fault is due to non-charging, loss or damage caused by the hirer, Or by any third-party whilst the hire product/s is in the hirers possession. 

4. Rapid Mobility will be responsible for the working function of the hire and any call out due to fault incurred through normal use will not be charged, i.e. electrical/mechanical fault. 

5. Rapid Mobility will replace any faulty hire for the completion of the hire period at no charge. No other remuneration for cancelling part of the hire period with or without fault to Rapid Mobility is available. This includes if you decide to cut your hire period short, you will not be entitled to any refund. 

6. Non return of the hire or unavailability of collection on the due date will result in charging at the full daily rate for each day or part thereof that the hire is not returned or available to collect. 

7. All hires are for single person use only unless stated otherwise. The carriage of passengers including children is prohibited. All hires should only be used the named operator. If it is found that the hirer has let another person use the scooter or an additional person at the same time. We reserve the right to collect the hire product with immediate affect and no refund offered as this will be classed as deliberate misuse. 

8. In the event that we have delivered a scooter to the required venue and on your arrival the scooter has been taken by someone else, rapid mobility accepts no responsibility for this incident and will charge a further callout fee, as well as an extra hire fee to provide a replacement and/or rectify the issue. Our team will arrange a safe and agreed delivery with the customer and accept no responsibility once delivered.1 

9. Once you hire products from Rapid Mobility Ltd you are accepting these terms and conditions, including over the phone hire, website enquiries, in person hires, or hires on behalf of others.