Weymouth: 28 Abbotsbury Rd, Weymouth, DT4 0AE 01305 759 800

Poole: 99a High St, Poole BH15 1AJ
0120 2680 666

Rapid Mobility Terms & Conditions of sale - Play Audio

Terms & Conditions of Sale

The Company means Rapid Mobility or subsidiary company as appropriate.

All quotations are made & orders accepted subject to the following conditions. Any other terms, conditions, amendments of warranties whatsoever are excluded from the contract or any variations thereof unless expressly accepted by the Company in writing.

Quotations are open for acceptance for a maximum period of 30 days from the date thereof & maybe withdrawn by the Company at any time by written, facsimile or oral notice.

Times & dates for delivery installation, repairs or other works are given as accurately as possible but are not guaranteed. The customer shall have no right to damages or to cancel the order for failure, for any cause, to meet any times or dates stated.

Failure of the customer to give reasonable notice that delivery, installation, repairs or other works cannot take place at the agreed date and time shall mean the customer will pay such additional costs, expenses or losses incurred by the Company.

Cancellation will only be agreed by the Company on condition that all costs & expenses incurred by the Company up to the time of cancellation & all loss of profit & other loss or damage resulting to the Company by reason of such cancellation will be paid forthwith by the customer to the Company.

Risk shall pass to the Customer upon delivery so that the customer is responsible for all loss, damages or deterioration to the good independent of passing title.

Title to the goods or any relevant part thereof shall be retained by the Company until the customer has paid to the Company all sums due under the contract or when the Company serves notice on the customer in writing specifying that title in the goods or part thereof has passed.

The Company may recover goods in respect of which title has not passed to the customer at any time and the customer hereby licenses the Company, its officers, employees & agents to enter upon the premises of the customer for the purposes of recovering any goods in respect which title has not passed to the customer.

Prices are unless otherwise stated quote net ex, works exclusive of VAT. Alterations required by the customer shall be chargeable extra.

Payment shall be immediate unless otherwise agreed by the Company. The Company shall be entitled without prejudice to any other right or remedy to charge interest on the outstanding amount at the rate of 5% per annum above the base rate of Barclays Bank. For scooter sales where the scooter is to be ordered from a distributor, payment must be made to place the order. Confirmation of payment will be provided in writing by post if not in store.

A cooling off period for 14 days from receipt of the product will be available for non-bespoke products bought over the phone or online only. A cooling off period of seven days is unavailable for non-bespoke products bought in store if unused with the original packaging and receipt. The company will not buy back any items sold from the customer, unless agreed upon by a Director of the company in writing. 

Returns within cooling-off periods will receive a full refund including standard postage but not special postage. If the product is returned to the Company by post, returns must be made at the cost of the customer and should be packaged in such a way that no damage is made to the product in transit. The customer will be liable for any damage caused in transit or any reduction of product value due to use, miss use, neglect or accident. Refunds will be made within 14 days of notification of intention to cancel within the cooling off period.

If the company decides to accept a return request outside the cooling-off period: any products returned that were purchased either in store, over the phone, or online, will incur a 30% restocking fee of the original sale price.

In the event of a defect on the goods supplied becoming apparent within the guarantee or warranty period stated in the contract or, if not stated, 12 months of delivery date on brand new products or 3 months of delivery date on second hand products. The Company shall itself or by an authorised dealer/repair agent effect any repair or replacement deemed necessary by the Company free of charge subject to:

1. Full payment having been made under the terms of the contract.
2. The goods of part having been properly maintained and not being obsolete.
3. The goods of part not having been damaged by neglect, accident or improper use.
5. Fair wear and tear.
4. The goods or part not having been altered or repairs having been attempted by any other person or agency. Fair wear and tear.
6. Repair works are guaranteed for 3 months unless stated otherwise.
7. Batteries are guaranteed for 3 months unless stated otherwise.

Items of a consumable nature will not normally be covered during the warranty period unless such items have suffered undue wear as a fault of an original manufacturing defect.

The company reserves the right to replace sold second-hand or used parts or goods with second hand parts or goods under the warranty. 

Warranties of any kind do not include any call out, travel and/or labour fees.

The Company shall not be liable or responsible for any death or injury in any circumstances except that which is the direct result of negligence by the Company or its operations. Further under no circumstances whatsoever shall the Company be liable for consequential (including removal or rectification works required in connection with installation of repaired substitute goods) death or injury.

The Company shall not be under any liability for any delay, loss or damage caused wholly or part by act of God, governmental restriction condition, or control or by reason of any act done or not done pursuant to a trade dispute whether such dispute involves its office or employees or not or by reason of any other act, matter or thing beyond its reasonable control including failure by the other party to carry the provisions of these conditions.

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